Technical Support

We're here to help you solve any issues

Connection Issues

If you are unable to connect to VPN, please try the following: 1) Switch to a different server node; 2) Check your network connection; 3) Restart the app; 4) Try switching between WiFi and mobile data. If the issue persists, please contact our support team.

Slow Speed

For best speed performance: 1) Choose a server node closest to your location; 2) Avoid peak hours; 3) Close other bandwidth-intensive apps; 4) Try different VPN protocols in settings. Server load varies by time, switching nodes usually resolves speed issues.

Installation Guide

Android: Download and install the APK file directly. iOS: Search "ZQVPN" in the App Store. Windows/Mac/Linux: Download the installer from our website. If installation fails, please make sure your device meets the minimum system requirements and that you have sufficient storage space.

App Updates

We recommend always using the latest version of the app for the best experience and security. Updates are available through the App Store, Google Play, or our official website. Enable auto-update in your device settings to always stay up to date.

FAQ

QDo I need to register an account?+

No. ZQVPN does not require any registration. Simply download and open the app to start using it immediately. No email, phone number, or any personal information needed.

QWhy can't I connect to a specific server?+

Some servers may be temporarily unavailable due to maintenance or high load. Please try switching to another server. If all servers are unreachable, check your local network connection or try restarting the app.

QIs ZQVPN safe to use?+

Absolutely. ZQVPN uses military-grade encryption and a strict zero-log policy. We do not collect or store any of your personal data or browsing activity. Our app is clean and free of malware or backdoors.

QWhich devices are supported?+

ZQVPN supports Android, iOS, Windows, macOS, Linux, and HarmonyOS. Most modern devices are compatible. For Android, version 5.0 and above is required. For iOS, version 12.0 and above is required.

QDoes VPN drain my battery?+

ZQVPN is optimized for minimal battery consumption. However, VPN connections do use some additional battery. To save battery, you can disconnect VPN when not needed, or use split tunneling if available.

QHow do I contact support?+

You can reach our support team through the "Contact Us" option in the app settings. You can also visit our website at zqvpn.com for more information. We will respond to your inquiry as soon as possible.